7 Customer Success Trends You Can’t Ignore

customer success

The happier your customers are, the more money they’ll spend on your products and services.

This is the reason today’s leading organizations are investing significantly in customer success, doing everything within their power to ensure optimal customer experiences in each interaction. In fact, 72% of businesses say that customer success is a top priority.

Leading customer success teams are able to reduce churn below 1%, which increases the average customer lifetime value across the organization.

What exactly are these leading teams doing? We did some digging to find out. Here are seven customer success trends that are transforming businesses across the country.

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